Refund Policy

REFUND & RETURN POLICY

We want you and your little one to love NailPop. If something isn't right, we're here to help.

30-DAY GUARANTEE
You have 30 days from the day your order is delivered to request a return or refund.

DAMAGED, DEFECTIVE, OR WRONG ITEM
If your NailPop arrives damaged, defective, or you received the wrong item, we'll make it right immediately — a free replacement or a full refund, your choice. Just email us within 30 days of delivery with:
- Your order number
- A photo or short video of the issue
We'll sort it out within 5 business days. No need to send the item back in most cases.

CHANGE OF MIND
Not in love with it? You can return an unused item in its original packaging within 30 days for a refund of the product price. Return shipping for change-of-mind returns is the customer's responsibility. Please email us first so we can share the return instructions — do not send items back without contacting us.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns of used or opened markers unless they are defective. Items marked "final sale" and free gifts are not refundable.

HOW REFUNDS WORK
Once your refund is approved, it will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement.

CANCELLATIONS
Need to cancel? Email us within 24 hours of placing your order and we'll cancel it before it ships for a full refund. After it ships, our standard return policy applies.

LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, first check with your bank or card company. If you've done that and still haven't received it, contact us and we'll follow up.

QUESTIONS?
Email us at nailpop.official@gmail.com and we'll take care of you.